- Terms and Conditions
Terms and Conditions
Terms and Conditions
Usage of this site in any manner constitutes acceptance of the current policies and procedures as defined below. We will be happy to answer any questions you may have prior to purchase, but please be aware that a purchase creates a contractual obligation to abide by the Terms and Conditions found below.
If you have questions or comments regarding this site or our company, please email us for the fastest response.
We will be happy to be of service!
8127 Mesa Drive, Suite B206-168
Austin, Texas 78759
800-941-0713 (toll free)
Hours: 8-5 Central, M-F
A. Most items ship within 1-3 business days while a few take longer. Each product page has an "Availability" time showing approximately when the item will be ready for shipment. When the item is actually shipped you will received a notification email with tracking information.
Please note that SunHouse Group has no control over the actual time it takes to produce or deliver your order. When your order is placed, if we discover that an item is back-ordered at our supplier then we will contact you as soon as possible.
Our standard shipping method is ground service. If you prefer faster delivery, please contact us for a quote.
Q. How will my order by delivered?
A. Most orders ship via a parcel carrier such as UPS, FedEx, or USPS. Large items or large orders may be shipped on a freight carrier, meaning that they will arrive on a large truck that requires a loading dock. If you do not typically work with freight carriers, please contact us for guidance.
Q. How do I check the status of my order?
A. After placing your order you will receive an email containing the order details and a link to your order status page.
Q. What forms of payment do you accept?
A. American Express, Discover, MasterCard, Visa, PayPal, and checks. In some cases purchase orders are accepted, please contact us if your purchasing department does not permit the use of credit cards.
Proforma invoices may be provided for any amount over $100.00. Upon receipt of your payment, we will place your order. Orders requiring proforma invoices for less than $250.00 will require a $15.00 Service Charge per invoice generated.
Q. What about sales tax?
A. Sales tax is collected for orders in Texas. If you are in Texas but are reselling your SunHouse purchase or are exempt from sales tax then we will remove the sales tax from your order after we receive a copy of your resale or exemption certificate.
Q. What about freight damage?
A. Inspect the boxes when you receive them before you allow the freight carrier's driver to leave. If there is the slightest mark on the box, open the item and inspect it. If there is any damage whatsoever, mark the freight carrier's delivery ticket with a notation of the damage. We are not responsible for freight damage, but we will assist you in filing a freight claim. Once the product leaves the shipping point, it belongs to the freight company. Your signature upon the freight company's bill of lading indicates your acceptance of the shipment in perfect condition, therefore, please do not sign the carrier's paperwork until you are certain it is indeed in perfect condition. Freight companies often deny claims for "concealed damage" or pay a fraction of the cost. Your only hope of getting the full amount of the cost of the product is to have noted the freight bill appropriately. All packaging for any damaged product must be saved. As the product was in perfect condition when it left our control and was handed to the freight carrier, we cannot replace your product without payment of full replacement or repair cost from the freight carrier.
We cannot emphasize strongly enough: If there is any damage to the product, save ALL packing materials and contact us immediately.
Q. Will the freight carrier call before they attempt to deliver my order?
A. Freight carriers will not call before delivery without payment of a $25 fee for this service. If you want this service, please contact us so the notation can be made on your order and your account billed accordingly. If you requested this service and it is not performed, you have the right under Federal law to refuse the shipment and make the carrier redeliver the product 24 hours later, without redelivery charges. In practice, if you receive the product anyway, the carrier will not refund the call-before-delivery fee.
If you are not able to accept a shipment between the hours of 8 AM and 5 PM on weekdays which are not holidays, please let us know so we can make note of this to the freight carrier. If the driver attempts to deliver your product and no one is there to receive it, the freight company may charge you a re-delivery charge, which is your responsibility to pay and you specifically agree to this condition.
Q. Do you ship outside the continental United States?
A. Yes, to Hawaii and Alaska, but it involves additional freight charges. We do not ship to countries other than the United States.
Q. What's your return policy?
A. Custom orders made specifically to your color specifications are not returnable once shipped. Once in production, a custom order may not be able to be canceled at all or at best, will incur cancellation fees. Further, please note many of our products do not exist prior to your order and are made specifically for you upon order placement. These orders are considered to be custom regardless of color choice.
We accept returns of non-custom merchandise up to 30 days after receipt of your order, however no merchandise may be returned without our written consent and shipping instructions and may be subject to a cancellation fee of up to 40% of the list price. Unauthorized returns will not be accepted. Clearance items are not returnable. The cost of shipping the product to you and the cost of shipping to return merchandise will be your responsibility in any case and you specifically agree to these conditions.
Please be certain you have reviewed finish samples prior to ordering; we are happy to send you finish samples and would far rather delay your order for a week to be certain you are getting exactly what you need rather than make you angry by sending you a custom product which looked different on your monitor, but which you can't return.
Q. What if I change or cancel my order prior to shipment?
A. Changes or cancellations may only be made with our written agreement and a cancellation fee may be assessed dependent on the progress of your order. Some custom orders may not be able to be canceled at all. You specifically agree by purchase of items from this site that you are aware of and agree to these conditions. Please contact us immediately if you have any questions or doubts.
In our case, if we find that an error was made due to a discontinuation of the product or price increase or due to our own error, we will request your permission to either increase the amount of your order or cancel it. You will be informed of the change prior to being charged for any increase.
Q. What about Warranties?
A. All products are covered by a three year warranty against defects in materials or workmanship. Warranty is void if product is damaged through accident, improper use, abuse, or alteration.
SunHouse Group does not provide any further statement of fact, promise, representation, or affirmation with respect to the quality or description of the goods it sells. It is expressly understood and agreed that no other express or implied warranties of any nature, including implied warranties of fitness/merchantability apply to goods sold by SunHouse Group.
In the event a product does not conform to the foregoing warranties, the buyer’s sole remedy will be for replacement or repair of parts, at SunHouse Group’s option. Any warranty claim must be made promptly by written notice to SunHouse Group. Any claim not made within the warranty period is waived. SunHouse Group shall have no other obligation of any kind. In no event shall SunHouse Group be liable to any party for any incidental or consequential damages.
Q. How do you use my email address?
A. Only to complete your order.
We will not send you unsolicted email and we won't sell, rent or give away your email address or any other information you give us.
Q. I'd like to see it before I buy it. Can I get a sample?
A. Certainly, if it's a non-custom product. Custom products, with your selection of fabric or color, made to your specifications, are not returnable. However, if it's something simple, all you have to do is pay for it. This site primarily caters to interiors professionals who are familiar with the products we provide. Unfortunately, there are fixed costs associated with fulfilling an order, whether it's a sample or an order. Because of this, the minimum product price at which we can afford to send a sample is $35. Further, you are responsible for freight charges going to you and, if needed, to return the sample.
Q. Can I copy information, photos or graphics from here?
A. You may reproduce any information you find here for the purpose of demonstrating the products we represent to prospective purchasers. Copyright infringements, outside of the narrow definition above, will be prosecuted to the fullest extent of the law.
Please be aware that many of our images are digitally watermarked using Digimarc software, which uses robots to search the Web for unauthorized use of images.
Q. What am I agreeing to by using this site?
A. Your use of this site and purchases from the site constitutes acceptance of and agreement with our current terms and conditions as defined on this web page. This is a Contract that you are entering into with all the legal obligations of any contract. Please do not purchase from us if you have any doubts whatsoever. We will be happy to discuss any concerns you may have.
Waiver of any particular term or condition due to special circumstances can only be executed in writing by an officer of SunHouse Group and you agree that such waiver will be a one-time event and will not invalidate these terms and conditions beyond that event.
SunHouse Group reserves the right to make changes or modifications to products and pages shown on this site. Errors on this site created due to changes or modifications, either by changes in specifications or pricing, will be communicated to the purchaser when relevant to an order-in-process and the purchaser will have the right to cancel the order-in-process without penalty if it is due to a change or modification.
Cancellation of the order is not available once product is either in production or has been shipped without cancellation fees being incurred. Products shown here represent SunHouse Group's best knowledge of the product on the day which the page was last updated. SunHouse Group is not responsible for errors, omissions or changes to product specifications, but makes every reasonable effort to ensure product pages are current.
This agreement will be governed by and construed in accordance with the laws of the State of Texas applicable to agreements negotiated, executed and performed entirely within the State of Texas. This agreement supersedes and will have precedence over any other agreements between you and any other parties within the broadest scope of such terms and conditions which are contained herein.
Any cost of collecting unpaid debts, including arbitration fees, court costs, or attorney fees will be the responsibility of the debtor to pay and will be added to the original debt and you specifically agree to this clause.
Any claim or action brought by one of the parties in connection with usage of this site and this agreement shall be brought in the appropriate State or Federal court located in Travis County, Texas and both parties specifically consent to the exclusive jurisdiction of such court.
Thank you for your consideration.
Looking for more than just coat hanging accessories? Please see our other site at SunHouse Office.